mewff Early access

Legal

Mewff Privacy Policy

Last updated: 09.05.2026

Data Controller: NexumTech GmbH
Registration number: FN 675351p
Address: Fleischmarkt 14/Top 5a, 1010 Vienna, Austria
Representative: Dmytro Kulichenko, Managing Director
E-mail: info@mewff.at

1. General Information

This Privacy Policy explains what data Mewff collects, how it uses, stores, shares and protects it, and what rights users have.

Mewff processes data in accordance with applicable data protection laws, including the EU General Data Protection Regulation, where applicable.

2. What Data We May Collect

Account Data

Name, e-mail address, phone number, language, city, district, account settings, registration date and sign-in method.

Pet Data

Pet name, species, breed, age, weight, sex, photos, behavioural characteristics, diet, habits, medical or behavioural notes if the user adds them.

Episode Data

Behaviour description, date and time, selected scenario, audio, video, photo, text notes, pet response, user marks and history of recurrence.

Location Data

Approximate or precise location if the user enables map, route, nearby partner or lost/found features.

Camera and Microphone

Photos, videos and audio may be used only when the user actively enables the relevant feature and grants device permission.

Map and Partner Scenario Data

Selected places, viewed partner cards, route requests, bookings or partner contacts if such functionality is available.

Lost / Found

Pet photo, description, district, last known location, contact details, QR card, listing status and messages related to the search.

Support Data

Support messages, specialist requests, correspondence history and technical information related to the request.

Technical Data

Device type, operating system, app version, IP address, device language, technical identifiers, error events, security and diagnostic data.

Usage Data

Which features are opened, which scenarios are selected, which notifications are triggered, how the user completes the 20-second entry flow and what errors occur.

Payment Data

If Mewff offers paid features or products in the future, payments may be processed by third-party payment providers or app stores. Mewff does not store full bank card details if they are processed by a third-party payment system.

3. How We Collect Data

We collect data:

  • when the user creates an account;
  • when the user adds a pet profile;
  • when the user records an episode;
  • when the user enables camera, microphone or location access;
  • when the user uses the map;
  • when the user creates a lost/found listing;
  • when the user contacts support;
  • when the user interacts with partners;
  • when the website or app records technical events.

4. Why We Use Data

We use data to:

  • create and manage accounts;
  • create pet profiles;
  • operate the episode diary;
  • provide protocols and suggestions;
  • show maps and nearby places;
  • operate lost/found features;
  • send notifications;
  • operate QR scenarios;
  • handle support and specialist requests;
  • improve the app;
  • analyse product quality;
  • prevent fraud and abuse;
  • ensure security;
  • comply with legal obligations.

5. Legal Bases for Processing

Depending on the feature, we may process data on the basis of:

  • performance of a contract - when data is needed for the account, pet profile, app and service features;
  • consent - for camera, microphone, precise location, marketing messages, optional cookies and certain additional features;
  • legitimate interest - for security, service improvement, fraud prevention and technical diagnostics;
  • legal obligation - where data retention or disclosure is required by law;
  • vital interests - in exceptional situations, if necessary to protect life or safety and where applicable by law.

6. Camera, Microphone and Location

Camera, microphone and location are not enabled without the user's permission.

Before using such features, Mewff should explain:

  • what data is used;
  • why it is needed;
  • how it helps the feature;
  • that the user may refuse.

The user can disable permissions in device settings.

If the user refuses, Mewff should, where possible, offer an alternative: manual address entry, a text description of the episode or district selection instead of precise location.

7. Artificial Intelligence and Protocols

Mewff may use automated data processing to analyse episode recurrence, select scenarios and generate suggestions and protocols.

Such processing is not a medical diagnosis, does not prescribe treatment and does not make legally significant decisions about the user.

The user should contact a veterinarian when there are warning signs or doubts.

8. Lost / Found and Public Information

If the user creates a lost/found listing, part of the data may become visible to other users or partners: pet photo, description, district, last location and selected contact method.

The user should avoid publishing unnecessary personal data. Mewff may remove a listing if it violates rules or the rights of others.

9. Who We May Share Data With

We may share data with:

  • hosting providers;
  • analytics providers;
  • technical contractors;
  • payment services;
  • map and geoservice providers;
  • support services;
  • veterinary specialists if the user uses such a feature;
  • partners if the user chooses a partner scenario;
  • public authorities where required by law.

We do not sell users' personal data.

10. International Data Transfers

If data is transferred outside the European Economic Area, Mewff applies legally required protection mechanisms, such as standard contractual clauses or other permitted bases.

11. Data Retention

We retain data for as long as necessary for the purposes of processing.

Indicative retention periods:

  • account data - while the account is active;
  • pet data - while the pet profile exists;
  • episode history - while the user keeps it in the account;
  • lost/found listings - until the listing is closed and for a limited period afterwards for security and dispute purposes;
  • support messages - for the period necessary to handle the request and protect rights;
  • technical logs - for a limited period necessary for security and diagnostics;
  • data that must be retained by law - for the statutory retention period.

12. Account and Data Deletion

The user may request deletion of the account through the app or via a web form.

After account deletion, Mewff deletes or anonymises data that is no longer needed. Some data may be retained temporarily if required by law, for accounting, security, fraud prevention or dispute resolution.

13. User Rights

The user may have the right to:

  • access their data;
  • correct data;
  • delete data;
  • restrict processing;
  • object to processing;
  • data portability;
  • withdraw consent;
  • file a complaint with a supervisory authority.

To exercise rights, contact: info@mewff.at

If the user is located in Austria or the EU, they may also contact the competent data protection authority.

14. Marketing Messages

Mewff may send news about launch, early access, features, partners and programmes only with the user's consent or another permitted legal basis.

The user may unsubscribe at any time.

15. Notifications

Mewff may send notifications about the pet profile, scenarios, lost/found, reminders, QR scenarios and other features.

The user can disable notifications in the app or device settings.

16. Children

Mewff is not intended for independent use by children. Family and children features are intended for adult users, parents or guardians.

If Mewff processes children's data in the future, additional safeguards and consents must be applied where required by law.

17. Security

Mewff applies technical and organisational data protection measures, including access restrictions, encryption in transit, access control, backups and security monitoring.

No digital service can guarantee absolute security, but Mewff aims to minimise risks.

18. Cookies

The Mewff website may use necessary, analytics and marketing cookies. Optional cookies are used only with consent where such consent is required by law.

See the Cookie Policy for more information.

19. Changes to This Policy

Mewff may update this Policy. The current version is published on the website and/or in the app.

20. Contact

NexumTech GmbH
Fleischmarkt 14/Top 5a
1010 Vienna, Austria
E-mail: info@mewff.at

Account and Data Deletion Policy

Last updated: 09.05.2026

The user may request deletion of the Mewff account and related data.

How to Delete an Account

The user can:

  • open app settings;
  • select the "Account" section;
  • tap "Delete account";
  • confirm the action.

The user may also submit a request via the web form:

[add link to account deletion page]

or write to:

info@mewff.at

What Data Is Deleted

After the request is confirmed, Mewff will delete or anonymise:

  • the user profile;
  • pet profiles;
  • episode history;
  • uploaded photos, videos and audio;
  • settings;
  • part of user content;
  • notification history;
  • data that is no longer needed for service operation or legal purposes.

What Data May Be Retained

Some data may be retained temporarily if necessary:

  • to comply with law;
  • for accounting;
  • for security;
  • to prevent fraud;
  • to investigate violations;
  • to resolve disputes;
  • to protect the rights of NexumTech GmbH, users, partners or animals.

Request Processing Time

Mewff processes deletion requests within a reasonable period in accordance with applicable law.

Important Notice

After account deletion, data recovery may be impossible.